Support for you
Help with life's challenges
Money worries
If you're struggling with bills or repayments, talk to us early. We can pause, reduce or spread payments.
Bereavement
Our bereavement team will guide you through closing or transferring accounts when someone dies.
Illness and mental health
Tell us what you're going through and we'll adjust how we communicate and support you.
Domestic and financial abuse
Confidential help to separate your finances and keep your money safe.
Managing for someone else
Set up power of attorney or third-party access so someone you trust can help.
Victims of scams
If you think you've been scammed, call us straight away. We'll act fast to try to recover your money.
Accessibility
Banking that works for you
Statements in other formats
Large print, braille or audio statements and letters, free of charge.
Sign language video calls
Talk to us through a sign language interpreter by video, Monday to Friday.
TTY and 711 relay
Dial 711 to reach us through a relay service if you're deaf, hard of hearing or have a speech impairment.
Talking ATMs
All our ATMs have headphone sockets and audio guidance.
Quieter branch appointments
Book a time when the branch is quieter, or ask for a private room.
Accessible app and website
Built to work with screen readers, magnifiers and voice control.
Record your needs with us
Share anything that affects how you bank, and we'll make sure everyone you deal with knows how to help.
Tell us once
Let us know about your needs and we'll record them so you don't have to repeat yourself.
Choose how we contact you
By letter, email, phone or text, at times that suit you.
Add a trusted person
Nominate someone we can talk to on your behalf.
Change it any time
Update or remove the information whenever you like.
FAQs
Your questions answered
Need to talk?
Call our extra support team, visit a branch or send us a message.