Planned maintenance
Upcoming updates
We carry out most updates overnight to keep disruption to a minimum.
Sunday 1am – 4am
Mobile app and online banking
You may not be able to log in. Card payments and ATMs won't be affected.
Sunday 2am – 3am
Bank transfers
Transfers made during this time will be processed once the work is complete.
Recent issues
Past 30 days
12 September · Resolved
Mobile app
Some customers couldn't log in between 8:10am and 9:05am. This has been fixed.
28 August · Resolved
Card payments
A small number of online card payments were declined between 6pm and 6:40pm. No money was taken for declined payments.
3 August · Resolved
Online banking
Statements were slow to load for about 2 hours. This has been fixed.
Having trouble?
What to do if something isn't working
If the app isn't working
Try online banking, or call phone banking on (555) 302-1900. Your card will still work in shops and ATMs.
If a payment fails
Check your balance before trying again so you don't pay twice. Failed payments won't leave your account.
Beware of scams during outages
We'll never call to ask you to move money or share a code because of a technical problem.
Still stuck? Contact usand we'll help.