The information we hold about you
We collect information when you apply for a product, use your accounts, contact us or visit our website. We may also receive information from credit reference and fraud prevention agencies.
Why we use your information
We only use your information when we have a good reason to: to provide the products you've asked for, to meet our legal duties, when it's in our legitimate interests and doesn't override yours, or when you've given us permission.
Who we share your information with
We only share your information when we need to, and everyone we share it with must keep it safe.
You can't opt out of sharing that's needed to run your account or that the law requires.
How long we keep your information
We keep your information only for as long as we need it, or as long as the law requires. After that, we securely delete or anonymize it.
You're in control of your information
You have rights over the personal information we hold about you. To use any of them, contact our privacy team. We'll respond within one month.
Questions about your privacy?
Not happy with how we've used your data?
Please tell us first so we can put things right. We'll acknowledge your complaint within 2 business days.
If you're still not satisfied, you have the right to complain to the data protection regulator.
Manage your privacy settings
Change your marketing and cookie preferences in the app or online banking.